Behind the Scenes

About us

As the premier recreational rental company in the area, Wheel Fun Rentals offers the ultimate in fun for the entire family, from toddlers through grandparents.

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Wheel Fun Rentals

Waterfront Park


Waterfront Park is the front door to Kentucky, a playground for people of all ages, and a gathering place for folks from all over the community. It offers a grand view of the river, space for concerts and festivals, quiet places to read a book, picnic spaces for your family and friends. Waterfront Park boasts open spaces appropriate for large events, as well as smaller spaces intended for family gatherings or for enjoying the Ohio River in a secluded setting. The centerpiece of the park is the Great Lawn, the park’s most distinctive open space. Touching the Ohio River and rising gradually over its 14 acres, it ends at Witherspoon Street, connecting the river to the city. The park’s most famous feature is the larger-than-life sculpture of Abraham Lincoln. What better way to see the entire park than on a bike?

 

 

Thank you so much. We rode yesterday and took my 92 year old mom out. She never thought she'd ride a bike again. It was really great.

Christine T.

Meet

The Team


Rob & Renee Reynolds

Local Owner and Operator

Rob and Renee Reynolds have been involved in the recreational rental business for 18 years. They are currently operating 3 cycle locations in Indianapolis’ Canal Walk and White River State Park as well as a cycle location and Segway Tours in Louisville’s Waterfront Park.

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Rob & Renee Reynolds

Local Owner and Operator

About

Renee and Rob are both graduates of Central Michigan University; enjoy this exciting business and remain dedicated to operating at the highest levels of professionalism.

Recreation offered includes Segway tours, bike tours, Surrey and other specialty cycle rentals, boat rentals, kayak tours, and marina operations. They have created hundreds of thousands of great customer experiences and look forward to continuously expanding that role.

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Wheel Fun Rentals Manager, Rhiannon

Rhiannon

Louisville Manager

Rhiannon's tenure with Wheel Fun Rentals has been over three years. She greatly enjoys working outside and making customers happy! She is passionate about recreation and physical fitness.

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Rhiannon

Louisville Manager

About

In her free time, she enjoys acting, working out and trained for the Iron Man (Women). She is also currently working on her personal training certification.

Certifications & Credentials

As a Wheel Fun Manager Rhiannon has completed a comprehensive training program which includes: ■ Extensive in-person training including a formalized training and orientation ■ A 40+ page training and reference manual covering everything from customer service to safety and security. ■ A 27 page employee handbook (articulates all policies). ■ DVD Training Video ■ Opening and closing checklist procedures. ■ Detailed Risk Management, Emergency, and Safety training. ■ Customer Service & Conflict Resolution Program ■ Resource file boxes with training Standard Operation Procedures and checklists for all functions. ■ Facilities/Fleet/Customer Service Inspection logs, and Training and

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Staff

Rental Clerks & Location Mechanic

Wheel Fun Rentals does more than just hire staff members with customer service experience, we actively search for those with personalities that are outgoing, enthusiastic, and passionate about recreation and the environment.

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Staff

Rental Clerks & Location Mechanic

About

Employees are required to meet professional grooming and appearance standards. It’s important that our staff be friendly and approachable.

Certifications & Credentials

Trained, certified mechanics are on site regularly to assure high levels of safety and customer satisfaction. All products are inspected for safety at the start of each day and prior to rental. Anything that has a mechanical issue is immediately tagged for repair and logged on our maintenance boards.

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Wheel Fun Rentals Waterfront Park Staff

Customer Service

We pride ourselves in having excellent customer service. Your experience is very important to us. That's why we make every effort to keep our product in tip-top shape and are consistent in our staff training program.

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Customer Service

About

Wheel Fun Rentals is proud of its policies regarding customer service. In the event of a complaint or customer service issue, we have an 8 step process in place for staff to follow.

Certifications & Credentials

Wheel Fun Rentals has an extensive in-person training program, a 40 page training manual, 30 page employee handbook, training DVD, a full location document and filing system, and more.

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We are Here to Help You

Whether you are here to rent a bike or go on a guided Segway tour, we are here to greet you with a smile and help you get onto your wheeled adventure!

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We are Here to Help You

About

Wheel Fun Rentals is the #1 Recreation company in the U.S.

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Wheel Fun Rentals Proudly Supports:


11

YEARS

LENGTH OF PROGRAM

16,000

VOLUNTEERS

SUPPORTED EACH YEAR

22

CHAPTERS

SUPPORTED NATIONWIDE

$1,280,000

DONATION

EQUIVALENT IN RENTALS TO DATE

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Give the gift of fun! Gift certificates make great gifts for birthdays, graduations, holidays, anniversaries, and more. When you give a Wheel Fun Rentals gift certificate, you’re actually giving someone a memorable experience with the people closest to them — an experience that’s not only fun now but also memorable for years to come.