Echo Park

Los Angeles, CA

Echo Park

Los Angeles, CA

Have questions?

Reservation Cancellation FAQ

We’re here to help! If you have questions about your reservation, you’re at the right place! Continue reading below to get answers for our most frequently asked questions about last minute and weather related cancellations and rescheduling for our Swan Pedal Boats.

Cancellation FAQ

I received a text message about my reservation being cancelled. why did i get that message and what do i do?

On rare occasions we may be forced to close last minute due to circumstances beyond our control (i.e. high wind, weather, power outage, etc.). Closures, while not common, are for the safety of our guests. When this happens we contact our customers immediately both via text and email.  Please check your email for details about the closure, and how to reschedule or request a refund.

I received an email with a store credit. How do I get a refund instead?

Reply back to the email you received stating you’d prefer a refund due to the unexpected closure. Our customer service team will deactivate your store credit and issue a full refund back onto the card you paid with. Please allow 1 business day for us to process your request.

I can’t find a recent email about the closure. How do I reschedule or get my money back?

If you can’t find a closure email notice, locate your original booking confirmation email and use the “reschedule” link at the bottom of the email to choose a new date or time. If you prefer a refund, simply reply to your original confirmation email requesting a refund due to the closure. Our customer service representative will process your refund within 1 business day.

I can’t find any of my emails. How do i request a refund?

Check your junk mail folder and if you still can’t find the emails, send an email to  EchoSupport@wheelfunrentals.com requesting a refund due to the last minute closure and be sure to include: 1) the date and time of your reservation 2) the first and last name the reservation was booked under.  Our customer service representative will locate your reservation and process your refund within 24 hours.  We will email you back to confirm we found your reservation and issued a refund.

I booked through a 3rd party website like TripAdvisor, Viator, Expedia, or similar. How do I reschedule or get a refund?

To reschedule contact the reseller you booked with and inform them the swan boats closed last minute due to weather or unforeseen circumstances. Let them know the new date and time you would like to ride and they will assist in getting you rebooked for the new time. 

To request a refund you must contact the vendor you purchased the tickets from directly. Be sure to explain to the vendor that the swan boats closed last minute due to weather or unforeseen circumstances.  The reseller vendor will issue you the refund.

  • For Viator & Trip Advisor Customers, please call Viator Customer Care at 1 (888) 680-1640
  • For Get Your Guide customers, call 1 (844) 407-1795.
  • For all other 3rd party platforms, refer to your original ticket seller confirmation email for specific contact information.
How long does it take to get my refund?

Refund requests are processed within 1 business day. You will receive an email confirming your refund has been processed. It may take up to 5-7 business days for the funds to be fully transferred and reflected back onto your credit card.

Can I get my refund on a different credit card?

Unfortunately we can only issue refunds back onto the card that was used as the original form of payment. If you no longer have access to the original card DO NOT request a refund. When we are forced to close last minute due to unforeseen circumstances we automatically issue a store credit to all guests in the amount they paid. Your store credit does not expire and is transferable so you can save it for later or gift it to a friend.

It doesn’t feel windy out. Why did you have to close due to wind?

Winds over 15 miles per hour are unsafe to dispatch pedal boats. The swan boats catch wind easily and get pushed around. Operating in winds over 15 miles an hour may cause boats to crash into one another, crash into the rock or cement edge of the lake, cause boats to get stuck in certain areas of the lake needing rescue and more. While we hate to close last minute due to high winds, this is for the safety of our guests. Guest safety is one of our top-most priorities. We thank you in advance for your understanding.

I received an email notice about the potential for high winds or inclement weather during my reservation time. What does this mean? Are you closed?

We keep a close eye on the weather and wind speed and like to notify our guests of any possible inclement weather that may impact the enjoyment of your ride. If the email you received doesn’t specifically say we will be closed, then it simply serves as an FYI only.  The notice gives you the option to reschedule if you’d like, but it also acts as a heads up to keep an eye on your email and text messages in case we do have to close last minute due to weather conditions.

THE TIME I WANT IS SOLD OUT / unavailable. Can I ride at that time?

No, all boat rentals are by reservation only. If a spot says “sold out” or “unavailable” that means there is no availability. Please find another date and time that is available. You can also keep checking back or refreshing the reservation link. If people reschedule or move their reservation, spots will open in real time.

HOW DO I CHANGE THE HEADCOUNT ON MY RESERVATION?

Please email us at EchoSupport@wheelfunrentals.com with your requested headcount. When requesting to add people, we will do our best to accommodate based on availability and we will charge the card on file if there is space available.  If you are decreasing headcount, we will issue you a refund for those people that are no longer riding, and you will see a credit back onto your card within 5-7 business days. Please note: revisions to headcount must be done a minimum of one-hour prior to reservation.

WHAT IS THE CANCELLATION POLICY AND HOW DO I CANCEL?

We have a very flexible cancellation and refund policy. We will issue you a full refund, no questions asked if you contact us by replying to your confirmation email a minimum of 1-hour prior to your reservation time. If you fail to notify us an hour prior to your ride time, or do not show up for your reservation, you are no longer eligible for a refund or the option to reschedule. If we close due to inclement weather during your reservation time, you are eligible for a refund with no restrictions.

I CAN’T ATTEND MY DATE/TIME, HOW DO I RESCHEDULE?

You can easily reschedule yourself by using the “reschedule” link towards the bottom of your booking confirmation email. Please remember to reschedule yourself one-hour prior to your existing reservation time. You will lose your right to reschedule or request a refund if you do not take action a minimum of one-hour before your ride time.

HOW DO I MAKE A RESERVATION USING AN ANNUAL PASS?

If you are an existing Annual Pass member and are trying to book online, please go to wheelfunrentals.com/pay and make a full priced reservation. Then reply to your booking confirmation email with a photo of the back of your Annual Pass and request your 50% discount. We will process a 50% refund for you within 24 hours.

WHAT HAPPENS IF I AM RUNNING LATE?

If you are running up to 15 minutes late, no problem. We serve guests in the order they arrive, so just get in line.  If you have an evening illuminated night ride, it is important you arrive as close to your scheduled time as possible. If you are late your ride time may be cut short.  Or if you are the very last rental of the evening, and arrive late, you may even be turned away due to time regulations for having the boats off the water in the evening.

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